Can I purchase online or direct from the
factory?
No. We only distribute our products through Jaclyn
Smith Home™ Upholstery
locations. Pricing may vary by location.
Where can I see all of the styles and
products offered?
No dealer displays every item of the Jaclyn Smith Home™ Upholstery collection on their
floor. Check our Style Gallery for all available
items, then use the phone number provided in the
Dealer Locator
to call ahead for items on display. Keep in mind that even
though a favorite may be on display, any style may be ordered
from any dealer.
If I place an order, how can I check its
status?
Check with the dealer that ordered the piece to receive the
status of your order. The authorized dealer will normally
establish a delivery date upon ordering.
Will pieces I order separately match?
Remember that all pieces are hand made and will vary slightly
from piece to piece, especially the dye lots of fabric.
However, we do try to provide the highest possible match.
Can I send my own fabric to upholstery a
piece, or make items such as throw pillows?
No. We do not currently offer this service to the
public.
Can I purchase extra or replacement parts?
Yes. Any part of an item can be ordered through the
authorized Jaclyn Smith Home™
Upholstery dealer from which you made your purchase and is
dependent on availability.
How do I care for my purchase?
We suggest using the furniture industry's recommendations for fabric and cushion care.
Professional cleaning is recommended.
What is my warranty?
The warranty for Jaclyn Smith Home™ Upholstery is located
here.
All warranties are non-transferable and must be claimed through
the dealer of purchase. After purchase fabric treatments, unauthorized repairs and exposure to animals are not covered in this warranty
How do I go about making a warranty claim?
Contact the dealer from which you made your original purchase
for details.
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